Application

SAP Event Management offers a wide range of options to monitor the process stages (called ‘expected events’), to register unforeseen events, and to trigger alerts, messages and all types of automated follow-up actions. The solution also enables the user to monitor business processes across applications, systems and business units (both internal and external).

Features

SAP Event Management provides end-to-end traceability of the logistic chain through a set of integrated functions, with four key business processes supported:

Monitoring

SAP Event Management monitors the business process flow via appropriate interfaces (such as mobile devices), the Internet connection or integration with the source system.

Measurement

The ability to measure operations within the logistic chain in SAP Event Management enables users to receive both operational and analytical reports. Operational reports are processed within SAP Event Management using the web user interface (UI), as one dataset can be used to form different data views (called tracking scenarios), depending on the user group.

Control

The Control features enable SAP Event Management to apply business rules when performing follow-up actions with respect to the registered events. Another benefit is the ability to control the process quality to meet the predefined objectives such as quality / measurement tolerances, for example.

SAP Event Management compares the planned and actual process to detect incidents (unusual situations) in the logistic chain. This enables the user to form a sequence of events and to monitor expected and unexpected events. The user can also detect expired events and activate follow-up operations and alerts using a set of rules.

Messages

SAP Event Management’s ability to trigger messages is based on the planned or actual status of the processes involved. Event messages can be sent via SMS (short message service), email, fax or a universal work list. SAP Event Management enables the user to generate messages proceeding from the actually registered events or events not registered in the projected timeframe.

Benefits

• Transparency of processes in each segment of the supply chain
• Alert on potential risks 
• Higher satisfaction of customers by keeping them informed about the status of their orders in real time mode.
• Reliable and efficient interaction with partners by timely informing them of all changes and events.